Guides
Guides for local business owners
Short, practical answers to the questions owners ask us, checked against Google’s own rules and kept up to date.
Free tool
- Google review link and QR codeFind your business and get your review link, a printable QR card and texts to send. Free, no sign-up.
Reviews
- How to respond to Google reviews, with templatesWhere and how to reply to Google reviews, what to say to good, mixed and bad ones, and ready-to-use replies you can copy.
- How to respond to a negative reviewA calm reply to a bad review, step by step: what to say, what never to say, and when to take it offline. With examples.
- How to remove a bad or fake Google reviewWhich reviews Google takes down, how to report one, how to check on your report and appeal, and what to do about the ones that stay.
- How to get more Google reviewsAsk every customer, at the right moment, with your direct review link. What works, what Google and the FTC don't allow, and how many you need.
- Review request templates: texts and emails to ask for a Google reviewShort texts and emails that ask customers for a Google review, with your review link, plus when to send them and the rules to follow.